Support & Maintenance Terms

 

  • Support Email: support@reciprofity.com
  • Case Logging
    • Email Support

 

  • Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.

 

  • Bug fixes to bring the Service into substantial conformance with its then current user guide.

 

  • Resolution Process for issues:
  1. Trouble Ticket opened
  2. Assign engineer to determine and correct the error
  3. Periodic reports on the status of the correction
  4. Initiate work to correct the error

 

  • Scheduled Maintenance Outages are usually scheduled midnight to 3am EST and customers are usually notified via webpage and email.