- Support Email: support@reciprofity.com
- Case Logging
- Email Support
- Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
- Bug fixes to bring the Service into substantial conformance with its then current user guide.
- Resolution Process for issues:
- Trouble Ticket opened
- Assign engineer to determine and correct the error
- Periodic reports on the status of the correction
- Initiate work to correct the error
- Scheduled Maintenance Outages are usually scheduled midnight to 3am EST and customers are usually notified via webpage and email.
